General conditions of sale of the Urban Moov online store in Dijon

This site is the property of SAS TACTIL, SIRET: 851 645 820 00024 for any questions, please contact us by email at contact@urbanmoov.fr


-Satisfied or refunded: 15 days to change your mind.


If you regret your purchase, please return your order to us.

At URBAN MOOV.FR, you have up to 15 days to return your purchases. Plenty of time to think about it!

In case of withdrawal, please print the standard form available by clicking on the link below:


FORM


Returned products must be suitable for resale as new products, otherwise URBAN MOOV reserves the right to refuse reimbursement.


In the event of a refund, according to Article L. 121-21-4 of the French Consumer Code, URBAN MOOV must make the refund no later than 14 days following receipt of the returned item(s). The refund will be made via the same payment method as the initial order. In the event that the initial payment method does not allow a refund by the same method, the refund may be made by bank transfer.


  • Confidentiality

URBAN MOOV.FR is committed to its customers, subscribers, and visitors:

- Data collection:


The information collected by URBAN MOOV.FR is intended for its exclusive use. URBAN MOOV.FR undertakes not to disclose, transfer, sell, rent, market, give, or lend to third parties your email address or any other personal or professional information.


- Compliance with French and European regulations

When processing the data received, URBAN MOOV.FR complies with French and European regulations. The files created from the personal data you provide to us are registered with the French National Commission for Information Technology and Civil Liberties.


- Data Protection Act

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and object to all of your personal data at any time by writing to us by simple email.


- Legal information

URBAN MOOV.FR is a brand of SAS TACTIL, SIRET: 851 645 820 00024. URBAN MOOV.FR sells electric vehicles. URBAN MOOV.FR is made up of a team of specialists who will advise and guide the customer in their choice. These General Conditions of Sale define the conditions applicable to sales concluded between, on the one hand, persons wishing to make a purchase via the URBAN MOOV.FR website https://www.urbanmoov.fr, hereinafter referred to as "the customer" and, on the other hand "the seller" SAS TACTIL company with capital of €2,000, whose registered office is located at 55 avenue Jean Jaurès, 21000 Dijon
France and registered with the Dijon Trade and Companies Register under SIRET number: 851 645 820 00024 represented by its managing partner, in office, Mr. Larbi IBOUREK, residing in Clichy (92).


Intra-community VAT number: FR55851645820. The customer and the seller are hereinafter referred to as "the Parties". These conditions apply exclusively to non-commercial individuals. The acquisition of goods through this site implies unreserved acceptance of the General Conditions of Sale.

  • Secure payment


Our credit card payment system is 100% secure and uses 3D SECURE technology. Transactions are processed and secured using the STRIPE credit card solution or PAYPAL. Your bank details are transmitted securely when you place your order, thanks to our secure servers!


With URBAN MOOV.FR you are assured of the quality and origin of the products sold. Each item comes with the URBAN MOOV.FR Guarantee, valid for a period of 2 years.


In accordance with our commitment to payment security, all online payments by bank or credit card are made via the “Secure Socket Layer” security system, which allows the encryption of your bank details during transmission, then validated by the Customer on the 3D Secure portal. URBAN MOOV therefore makes every effort to prevent any fraud or hacking.

  • Payment methods offered


URBAN MOOV offers you several payment methods:


  1. Payment by credit card (CB, Visa or Mastercard, e-carte bleue): the debit is made at the time of confirmation of your order. Payments are made via the secure STRIPE or PAYPAL system.
  2. Payment by bank transfer: Your bank details will be sent to you by email. You have 7 calendar days from the date your order is placed to make payment. After this period, your order will be canceled.
  3. Payment by Paypal: You can choose PAYPAL to make your payments.
  4. Pay in installments with Alma: Payment in installments/deferred payments are available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.


Amount of purchases


P2X: Only purchases between €50 and €2,500 are eligible for payment with Alma.

P3X: Only purchases between €50 and €2,500 are eligible for payment with Alma.

P4X: Only purchases between €50 and €2,500 are eligible for payment with Alma.


Costs

By paying in installments with Alma, the Customer does not pay any fees. Except in the following cases:

P2X : 5.25% par transaction

P3X : 5.72% par transaction

P4X : 6.00% par transaction


Alma is a remote payment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code. Any termination of the General Terms and Conditions between the Seller and the customer shall result in the termination of the General Terms and Conditions between Alma and the customer.

  • General Conditions of Sale


  • Article 1 - Order
  • 1.1 Packages are shipped within mainland France.
  • 1.2 The order placed by the customer consists of products included in the online catalog created by the seller.
  • 1.3 The order can only be registered on the site if the user has clearly identified themselves. To do this, the customer is asked to identify themselves by providing their first and last name, a valid email address, postal address, telephone number, and date of birth. URBAN MOOV.FR reserves the right to cancel any customer order that has a negative rating or that presents any form of risk in its eyes.
  • 1.4 Any order constitutes acceptance of the prices and description of the products available for sale.
  • 1.5 Orders are payable only in euros including all taxes.
  • 1.6 The seller undertakes to honor orders received within the limits of available product stocks.
  • 1.7 The sale dates indicated on the site are the dates in effect in the region where the company's head office is located.
  • 1.8 The customer paying for his order by bank transfer is requested to notify the seller of the payment of his order, either by email (contact@urbanmoov.fr) or by telephone. Customer service can be reached at 03 80 71 02 32 (price of a local call) from Tuesday to Saturday from 10:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 7:00 p.m.



  • Article 2 - Validation
  • 2.1 The customer declares to have read and accepted these General Conditions of Sale before placing his order. Validation of the customer's order therefore constitutes acceptance of these General Conditions of Sale.
  • 2.2 Unless proven otherwise, the data recorded by the seller constitutes proof of all transactions.



  • Article 3 - Availability
  • 3.1 The seller's product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.
  • 3.2 For products not available from the seller, the seller's offers are valid subject to availability from the seller's suppliers.
  • 3.3 In the event that a product becomes unavailable after the customer has placed their order, the seller will inform the customer by email as soon as possible. The customer's order will be cancelled if the customer so wishes.
  • 3.4 The availability information provided at the time of the order is given for informational purposes only, as the products are only reserved after payment of the order. Orders pending payment paid late after the order has been registered may therefore see the stock of the product(s) ordered modified or zero. In the event of a stock shortage, the seller undertakes to contact the supplier to find out the delivery time of the product ordered and will inform the customer immediately.



  • Article 4 - Delivery
  • 4.1 All our products are shipped from France. Delivery is made to mainland France.
  • 4.2 The average time observed between the order and receipt of the package by the customer is 2 working days, except in the event of bad weather or force majeure.
  • 4.3 All orders placed between Tuesday and Friday before 2:00 p.m. will be shipped the same day. Weekend orders (placed between Friday 2:00 p.m. and Tuesday 2:00 p.m.) will be shipped on Tuesday.
  • 4.4 In the case of items that can be delivered on different dates due to their availability, the delivery time is based on the longest delivery time. However, the seller reserves the right to split deliveries. Participation in processing and shipping costs will only be charged for a single shipment. The seller cannot be held responsible for the consequences of a delivery delay. Any order not shipped within 30 days of the order is canceled unless otherwise stipulated and announced in the sales offer. In the event of a delay, an email will be sent to the customer.
  • 4.5 Upon receipt of the order, the seller recommends that the customer checks the conformity of his order and informs the seller, if necessary, of any anomaly concerning it, within 24 hours during working days, the following Monday for receipt on Saturday.



  • Article 5 - Sale price, payment method
  • 5.1 Prices are indicated in euros including all taxes, VAT included at the current rate of 20% excluding participation in processing and shipping costs.
  • 5.2 The seller reserves the right to change the price of the items at any time.
  • 5.3 Items and any costs will be invoiced based on the rates in effect at the time the order is recorded.
  • 5.4 Retention of title clause: the products remain the property of the seller until full payment of the price.
  • 5.5 Payment for items online is made by credit card or PayPal. Accepted credit cards are: Carte Bleue, Visa, Eurocard, Mastercard, and American Express. Customers can also pay for their order by phone or bank transfer upon request.
  • 5.6 The seller makes every effort to ensure the confidentiality and security of data transmitted over the internet. The transaction is completed and secured. The website uses a secure SSL (Secure Socket Layer) payment module. All data exchanged over the web is encrypted. Payment is completely secure.
  • 5.7 The customer's purchases are therefore insured by the latter. This relates to law n° 78-17 of January 6, 1978, law relating to information technology, files and freedoms.



  • Article 6 - Satisfied or refunded
  • 6.1 Responsibility: If you return the product to the workshop, please ensure that it is well packaged to avoid breakage during transport. Urban Moov cannot be held responsible for any damage to the product when you ship it for after-sales service.
  • 6.2 Defects: The seller agrees to exchange, repair, or refund any item with hidden defects or quality issues during normal use of the product. Reimbursement will be made, depending on the case, by credit to the bank account or in the form of a credit note to be used on the site. Return and reshipping costs will be borne by the seller. For after-sales service returns less than 6 months old, please contact customer service. In all cases, the return is the responsibility of the customer.
  • 6.3 Order Error: In the event of an error in the model or item when preparing the order, the seller agrees to exchange the item. Return and reshipping costs will be borne by the seller.
  • 6.4 Returns by the customer: The customer has a legal withdrawal period of 14 clear days from the date of receipt of the items. The seller extends this period to 15 clear days from the date of receipt of the package. The outward and return delivery costs will be borne by the customer.
  • 6.5 Upon receipt of the package, the seller will assess the perfect condition of the items. No returns will be accepted if the returned products have been visibly worn, damaged, worn, damaged or their packaging damaged or deteriorated, making the product unfit for resale.
  • 6.6 If the return is refused by the seller, the items will be returned to the customer at the buyer's expense without the customer being able to demand a refund or any compensation.
  • 6.7 Exchange: The customer has 15 days from the date of receipt to return the products and request a possible exchange. Return shipping costs will be borne by the customer. Please note that if the product has been used, we reserve the right to apply a discount.
  • 6.8 Refund: In the event that the seller makes a product refund, it will be made by credit to the customer's bank account within a maximum of 14 days from the date of notification of the refund.



  • Article 7- Liability
  • 7.1 The products offered comply with current French legislation. The customer cannot be held liable for non-compliance with the legislation of the country where the products are delivered. It is the customer's responsibility to check with local authorities the possibilities of importing or using the products or services that the customer plans to order.
  • 7.2 The photos are provided for illustrative purposes. The seller invites the customer to refer to the description of each product to find out its precise characteristics. In the event of an obvious error between the characteristics of the product and its representation and/or the conditions of sale, the seller cannot be held liable.
  • 7.3 In the event of hypertext links pointing to other sites from the seller's site, the latter will not be responsible for the content of the information provided on these sites after activation of these links.
  • 7.4 In the event of professional purchases, the seller shall not incur any liability for any indirect damages arising from this, loss of business, loss of profit, loss of opportunity, damages or costs.



  • Article 8 - Applicable law – Disputes
  • 8.1 This contract is subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
  • 8.2 This contract is written in French.



  • Article 9 - Guarantee
  • 9.1 The warranty on our products is 2 years on all electronic parts, as well as the mechanical part.
  • 9.2 The battery is guaranteed for 1 year.
  • 9.3 Batteries are generally considered consumables because Lithium batteries require special maintenance. Batteries should never be drained to 0% and you should always keep a minimum charge on your devices.
  • 9.4 The warranty covers all non-caused failures of electronic components or motors.
  • 9.5 Please note that breakage or oxidation of the product will not be covered by the warranty.
  • 9.6 In the event of withdrawal, the return costs will be borne by the customer. The returned product must be in new condition suitable for resale; a discount may be applied depending on the mileage and condition of the product, up to 30% of the purchase price.
  • 9.7 In the event of an after-sales service procedure for a product purchased online, the return costs are the responsibility of the seller for 6 months from the date of receipt of the product.
  • 9.8 After these 6 months, the outward journey will be at the customer's expense and the return at the seller's expense for a breakdown covered by the warranty. If the breakdown is not covered by the warranty, the return will be at the customer's expense. If the package is sent at your expense, the package travels under your responsibility and we cannot be held responsible for any loss or damage to your package.

  • If your product has no problems after analysis by technicians during the 6 months, we will be obliged to provide invoicing for the shipping costs.
  • If you do not receive a response following a repair estimate, your product will be stored in our workshop and/or store for 3 months. After this period, we will not be able to store your product. Urban Moov reserves the right to recycle your product.
  • Generally, commercial or conformity guarantees do not cover:
  • Abnormal or non-compliant use of products / failure to comply with safety instructions;
  • Any modification made by you or a colleague not authorized by your reseller
  • Damage due to intervention by you or by a repairer not approved by the manufacturer;
  • Damage resulting from a cause external to the device (e.g. accident, shock, lightning, use on wet surface, power fluctuation, red oxidation pad etc.
  • In any case, URBAN MOOV cannot be held responsible in the event of the manufacturer refusing to apply its warranty for the reasons set out above.



  • Article 10 - Out-of-warranty support


  • In the event that the breakdown or the case is not covered by the warranty (warranty period expired or breakdown not covered), our After-Sales Service will establish a quote which will be submitted for acceptance by the customer.




  • Article 11 - Conciliation of the parties in the event of a dispute of any nature


  • "In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, we offer a consumer mediation system. The selected mediation entity is: CNPM - MEDIATION DE LA CONSOMMATION. In the event of a dispute, you can submit your complaint on its website: https://cnpm-mediation-consommation.eu or by post by writing to: CNPM - MEDIATION - CONSOMMATION - 27 avenue de la libération - 42400 Saint-Chamond"